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Student Services, Health, and Safety
The University of Arizona Global Campus cares about the well-being of students and the community. As one of the first fully online universities, we understand the importance of student support and resources you need to reach your goals with confidence.
Our faculty and staff join us in our commitment to providing the most straightforward information so you can put your effort into what matters most – your academic success. In this section, you will find information about many of the resources, tools, and supports in place including relevant health, wellness, and safety issues that are paramount to a quality online college experience.
That’s why you can rely on a specialized support team to see you through your program from the enrollment and admissions process all the way to graduation and beyond.
- Enrollment Services Advisors
- Academic Advisors
- Financial Services Advisors
- 24/7 Chat Support with AVA
UAGC provides students with an array of diverse opportunities to establish community outside of the classroom and to network with others who share a common interest. From business and psychology to community and finance, there’s a club for everyone.
The CHAMPS Expand Your Support Community mentoring track is designed for students looking to increase their sense of community and belonging.
In this plan, you will be paired with a mentor who serves as your sounding board for your ideas and will check in on you regularly as you move through your program.
Designed for students still acclimating to the UAGC environment, this plan will introduce you to critical learning resources and fundamental student skills.
You’ll be paired with a mentor who matches your background and family dynamics, and who will invest themselves in your development.
This track addresses the unique set of challenges graduate students face. Designed exclusively for graduate students, you will work with graduate mentors who will talk you through the nuances of being a graduate student so you can successfully transition into a graduate-level program.
Your mentor will walk you through some of the most important and effective learning resources at UAGC.
Learn how to navigate your doctoral courses and dissertation. This mentoring plan offers doctoral students guidance and support while building positive relationships throughout the doctoral journey. Whether students are just starting their first course or they are ready to begin their dissertation, this plan provides targeted development designed specifically for doctoral students.
If you’re looking to take control of your career trajectory and develop as a professional, this plan is for you.
The CHAMPS Career and Professional Development track is designed with student achievers in mind. Ideal for second-year students and beyond, the plan focuses on resources and opportunities to enhance your professional development, leadership skills, and career marketability.
The Forbes School of Business and Technology® Center for Women’s Leadership (CWL) plan is based on a network of scholars, students, and practitioners who seek to enhance their knowledge, expertise, and research in the area of women and leadership in order to advance the standing of women in leadership.
This robust training program is designed for mentees interested in moving into a mentorship role in the CHAMPS program. It focuses on program procedure, best practices, etiquette and professionalism, and provides the essentials that mentees need to become experts in the UAGC classroom and resources.
Career and Alumni Services
Career Services empowers students to discover, develop, and apply their unique talents to achieve their greatest potential. Career Services provides individual and group coaching services and self-directed resources for active, degree-seeking students and alumni. Some of the services offered include career exploration tools, resume and cover letter guidance, interview preparation, job search support, access to job postings, internship postings, and career self-assessments. Through these skills and personality assessments, individuals may explore their interests, abilities, values, and career options and goals.
As a graduate of UAGC, alumni will receive a complimentary membership in the University of Arizona Global Campus Alumni Association. Membership entitles alumni to valuable benefits including career and professional development events, continued access to career services, discounts on select products and services, access to online social communities such as LinkedIn and UAGC Connect — the online alumni community for continued support and networking with your peers across the nation.
The University of Arizona Global Campus does not guarantee employment to any applicant as a result of his or her application, acceptance, attendance, completion of any course, or graduation in any program. UAGC does not verify the content of job postings that are presented on the career services webpage of the university website, and therefore makes no representations or guarantees about the accuracy of positions or contact information listed on the university website. UAGC is not responsible for consequences that may follow from application to jobs listed on the university website. The inclusion of an employer’s job posting on this site shall not be construed as an endorsement of the employer (or of any religious or political point of view promoted by the employer) by UAGC or any of its affiliates, and does not constitute a guarantee that a job is available with a given employer.
It is the responsibility of the student or alumnus to perform his or her own careful background research when selecting a position, evaluating an employer, interviewing for, or accepting any position. It is the sole responsibility of the student or alumnus to obtain or confirm any necessary information concerning an employer. UAGC is in no way responsible for the safety, wages, working conditions, or other aspects of employment.
The UAGC website also contains links to other websites as a convenience for its users and is not responsible for the contents of any linked site. Anyone who discovers misuse or abuse of our website is encouraged to report the matter to the office of Career Services at [email protected].
The office of Career Services abides by the principles of professional conduct set forth by the National Association of Colleges and Employers (NACE).
The office of Career Services is committed to partnering with employment professionals that comply with the Equal Employment Opportunity (EEO) laws in all recruiting activities.
The university’s courses, programs, and services are designed to prepare students and graduates to pursue employment in their field of study or related field; however, UAGC does not guarantee that students or graduates will be placed in any particular position or employment during their enrollment in the program at the university, or after its completion. Any statistics referenced on the UAGC website and attributed to a source other than UAGC have not been independently verified.
Registrar Support Team
The UAGC registrar’s office works closely with members of the enrollment, academic, and student services departments to facilitate inclusive student recruitment and retention efforts in compliance with regulatory requirements. This office collects, records, maintains, and reports all student records in accordance with FERPA guidelines, e.g., grades, attendance, registration information, transcripts, and student academic progress. The registrar’s office determines student admissibility by reviewing student’s admission application as well as evaluating all student transcripts to determine applicability to programs. Program change requests, name changes, official and unofficial transcript requests and graduation functions are all handled by the registrar’s office. Students in need of these services should contact the registrar’s office for more information.
Students access their final grade information in the UAGC student portal.
The University of Arizona Global Campus students use the student portal as a self-service resource center. The student portal provides one location for students to access and print versions of their schedule, degree progress report, and ledger card; access additional learning resources; receive important information regarding the university and connect with their advisors. Online students also use the student portal to access the online classroom. Additionally, the student portal allows students to:
- Make payments online
- Use a GPA calculator
- Download copies of their unofficial transcripts
- View their financial aid award information
- Generate financial receipts
- Receive important UAGC alerts and news
The University of Arizona Global Campus has a location at 180 South Arizona Avenue, Suite #301 Chandler, AZ 85225.
UAGC online students work in a virtual environment that provides asynchronous and synchronous learning opportunities in the process of taking classes and meeting course requirements. Students can access their virtual classrooms as well as support resources through the university’s learning management system 24/7 within the parameters of a course, typically one week prior to the course start through to one week after the course end. All course learning activities, such as readings, assignments, lectures, and class discussions, are posted within the classroom, as are eTextbooks and other resources. A technology helpdesk is available around the clock.
Using the student portal, students can access the UAGC Library and Writing Center for resources related to research and writing any time of the day. Additionally, through the portal, they can print versions of their academic schedules, degree progress reports, and ledger cards; receive important University information; and connect with their advisors.
Leveraging the latest technologies, UAGC provides a mobile app, an innovative application for smartphones and tablets that connects students and faculty to key elements of the university experience. Students and faculty can complete most assignments, contact support staff, review grades, access financial account information, and more from the convenience of their mobile devices.
Publicity and Photo Release
Student Health Information
Students may obtain information on the illegal possession, use, or distribution of alcohol and illicit drugs, as well as the university’s standards of conduct, associated health risks, drug or alcohol counseling and treatment programs, university disciplinary actions, and federal, state, and local sanctions for violations of law by viewing the Drug Free Schools and Communities Act Program Report.
The following national toll-free telephone numbers are provided to assist any member of the UAGC community who may require assistance in dealing with a drug or alcohol problem.
- American Council on Alcoholism
(800) 527-5344: Addresses alcoholism as a treatable disease through public education, information, intervention, and referral.
(888) 425-2666: Helps families and friends of alcoholics recover from the effects of living with the problem drinking of a relative or friend.
- The Substance Abuse and Mental Health Services Administration (SAMHSA) Treatment Referral Helpline
(800) 662-HELP/(800) 662-4357/(800) 487-4889 (TDD): Provides information, support, treatment options, and referrals to local rehab centers for any drug or alcohol problem.
If you need help, contact any of these resources:
- The Veterans Crisis Line: (800) 273-TALK (8255)
- TTY Line: (800) 799-4889
- 24 Hour National Domestic Violence Hotline: (800) 799-SAFE (7233)
- TDD Line: (800) 787-3224
- American Social Health Association STI Resource Center: (800) 227-8922
- CDC National AIDS Hotline/National STD Hotline: (800) CDC-INFO (232-4636)
- National AIDS Hotline for the Hearing Impaired TDD Line: (888) 232-6348
- 24 Hour National Alcohol & Substance Abuse Information Center: (800) 784-6776
- Gay and Lesbian National Hotline: (888) THE-GLNH (843-4564)
- The Youth Law Hotline (IA): (800) 728-1172
- Poison Control Center: (800) 222-1222
- National Child Abuse Hotline: (800) 4-A-CHILD (422-4453)
- Low Cost Clinic Locator: https://www.needymeds.org/free-clinics-branch
- Emergency (police, fire, and rescue) – 911
Pursuing a degree often results in navigating new challenges and situations that students may not have experienced previously. While many of these experiences are welcomed, they may also overwhelm and/or leave students feeling confused, discouraged, or anxious. Students are encouraged to reach out for support before circumstances become unmanageable.
The Student Advocate HELPline is a service available through the office of student access and wellness. Student advocates assist students who are experiencing extreme personal hardships and critical life impacts by providing short-term de-escalation, assistance locating support resources in the local area, and action-planning to address the educational impact of situational stressors. Impacts supported include concern for individual or community safety, homelessness and extreme financial hardship, sexual assault, domestic violence, and/or significant impact resulting from the loss of a loved one.
Student advocates are available Monday – Friday between 8 am and 5 pm PT. Students are invited to contact the office of student access and wellness at [email protected] in order to seek assistance from a student advocate.
If you or the individual you are attempting to refer is in immediate danger, please dial 9-1-1, prior to contacting the office of student access and wellness.
UAGC does not require any proof of vaccination as a condition of enrollment. Students are encouraged to speak to a physician for information on recommended immunizations.
The facilities of the University of Arizona Global Campus are smoke- and tobacco-free. No smoking, chewing, or dipping is allowed inside any university facility. UAGC policy applies to all forms of tobacco and marijuana, including but not limited to paraphernalia, cigarettes, cigars, shisha, pipes, water pipes (hookah), electronic cigarettes, and all forms of smokeless tobacco and marijuana including, but not limited to chew, edibles, snus, snuff, sticks, strips, and orbs.
Student Safety Information
The University of Arizona Global Campus is committed to maintaining a safe and positive learning experience. When students experience acts of sexual violence or misconduct, their sense of safety and trust is violated. This can significantly interfere with their lives, including their educational goals.
Shotguns, rifles, handguns, air guns, bows and arrows, simulated weapons, ammunition, and other types of potentially dangerous weapons are not permitted anywhere on campus or at University-sponsored events that take place off-campus unless properly authorized by the University President. All types of explosives (incendiary and chemical) and fireworks (including smoke bombs) are prohibited in all areas of the University. Any object has the potential to become a weapon; therefore, the University reserves the right to further define a “weapon” based on its potential damage or threat.
Student Dispute Resolution Center
From time to time, differences may arise between students and the University. These are usually due to a minor misunderstanding and may be easily resolved by the student and University personnel engaging in further conversations. UAGC encourages all parties to first pursue such discussions in an effort to work through these matters.
The Student Dispute Resolution Center’s (SDRC) mission is to provide high-quality dispute resolution services to the University and the students it serves. The SDRC aims to assist in these situations by investigating your issue and assisting in finding a mutually satisfactory solution.
There are some important points to remember when bringing a complaint to the SDRC:
- Research any University policies regarding your specific concern. The University Academic Catalog has information regarding policies and procedures that will be very helpful in understanding the nature of the issue.
- Keep notes of your conversations. It is helpful to know names of individuals with whom you have worked, when you spoke to them, what you discussed, and any other steps you have taken to rectify the issue.
- Stay calm. Being ill-tempered may impede your ability to find a satisfactory solution to the matter.
- Be able to clearly express your desired outcome.
It is important to note that the SDRC does not handle the following issues unless they involve allegations of bias or discrimination:
- Grade appeals
- Transfer credit appeals
- Appeal of academic dismissal
- Appeal of Satisfactory Academic Progress (SAP)
- Appeal of Student Community Standards findings
- Challenge to course content
- Challenge regarding instructor performance
These matters are handled directly by the appropriate University department. Any requests regarding the topics mentioned above will be referred back to the appropriate University department for resolution. It is best to contact these departments directly with any of these concerns.
To submit a complaint, complete the items contained in the Student Dispute Resolution Form in its entirety. Missing information may delay the processing of your complaint.
The SDRC is open Monday – Friday from 9:30 am to 7 pm Central Time and is closed on University and national holidays. For more information about the University’s dispute process, email [email protected].
Step 1 of the Dispute Resolution Procedure for Student Complaints encourages you to address your concerns first with the individual involved in the complaint (or the direct supervisor of that individual). If that does not provide satisfactory resolution or is impractical, please complete the form.
DO NOT USE THIS FORM FOR THE FOLLOWING: grade appeal, transfer credit appeal, appeal of academic dismissal, appeal of Student Community Standards findings, or to challenge course content or instructor performance.
The SDRC does not have the authority to review these decisions, subject to exceptions described in the University Academic Catalog. Please follow the appropriate procedure for appeal of these concerns as outlined in the Academic Catalog.
Welcome to the Office of Student Grievance Resolution (SGR). The SGR team conducts thorough, impartial investigations of formal student grievances. During this process, the Student Dispute Resolution Specialist may interview the complainant and other witnesses named or related to the allegations stated in the grievance. Please see the University Academic Catalog for additional details about the formal grievance process.
For more information about the formal grievance process or the appeal of a formal grievance outcome, please contact the center at [email protected].
Former University of the Rockies Student Information
As a previous University of the Rockies student who is finishing out your graduate degree at UAGC, it’s important for you to have a home for necessary information.
View the list of 2018 University of the Rockies graduates.
How to Order Your Official Transcripts Online:
To order official transcripts, log into your Student Portal, click on My Degree and then click on the link that says “Order Official Transcript.” If you are unable to log into your Student Portal because you’ve forgotten your Student ID, please call the registrar’s office at 866-621-5700. Didn’t have access to the Student Portal? Not a problem, you can visit our secure transcript storefront.
The transcript ordering site will walk you through placing your order, including delivery options and fees. You can order as many transcripts as you like in a single session. Order updates will be sent to your email address, and you can track your order online. If a hold at the University of Arizona Global Campus prevents the transcript from being released, you will have 30 days to resolve the hold before the order is cancelled.
Requests for official transcripts from students with outstanding financial obligations to the University cannot be completed. To clear financial holds, contact the business office at 866-974-5700.
The University of Arizona Global Campus issues official transcripts only with signed permission from the owner of the student record. The Registrar’s Office releases academic record transcripts in compliance with the Family Educational Rights and Privacy Act.
Need to pay by check or money order? Just fill out the official request form.
Mail your completed form and check or money order to:
The University of Arizona Global Campus
Office of the Registrar
180 South Arizona Avenue, Suite #301
Chandler, AZ 85225
You can print copies of your unofficial transcript, free of charge, by logging into your student portal, clicking “My Degree,” and then clicking “Unofficial Transcript.” Please note, if you have a hold on your account, you will not have access to your unofficial transcript.
Handbooks and Helpful Forms
You’ve found the source for the forms and handbooks you may need as a former student at University of the Rockies. Additional forms are also available in the Student Portal.
Area of Study Declaration - Clinical
Area of Study Declaration - Counseling
Area of Study Declaration - Human Services
Area of Study Declaration - Psychology (CMC/GP/SPP)
Area of Study Declaration - Psychology (Non-Licensure)
Area of Study Declaration - Human Development and Public Sociology
Area of Study Declaration - Organizational Development and Leadership
Enrollment Verification Request
Official Transcript Request
Petition to Graduate Form - Master's Programs
Petition to Graduate Form - Doctoral Programs
Request for Recommendation
Request for Replacement/Duplicate Diploma
If I have a question about completing degree requirements, who do I contact?
Your Academic Advisor will be happy to assist you.
When will I receive my diploma, and what will be printed on it?
Your degree will be conferred and your diploma and transcripts will be released once you have met all degree requirements including, but not limited to, credits earned, GPA, examinations, internships, dissertations, and balances paid in full. Diplomas and transcripts will be withheld until all accounts at the University are paid in full. Diplomas are generally ordered within 30 days of completion of all program requirements and payment of all related tuition and fees. Once the diploma is ordered, it will take six to eight weeks to arrive. Once orders are placed, mailing addresses cannot be changed. Ensure your address is up-to-date and accurate before finishing your last course. Your diploma will state your name as indicated on your Petition to Graduate, your degree name, and your graduation date. The date of degree conferral recorded on your diploma will reflect the end of the term in which you completed all degree requirements. Diplomas and transcripts will be issued by the University of Arizona Global Campus.
What size is the diploma?
The UAGC diplomas measure 8½ inches tall by 11 inches wide.
When will my official transcript reflect my degree awarded?
Degree completion is recorded on your official transcript within 30 days after completion of all program requirements. Transcripts will not be released until your account balance is paid in full, including the graduation fee. Please note that transcripts will be issued by the University of Arizona Global Campus.
How do I request my official transcripts?
Once your degree is awarded, one official transcript will be mailed to your current address. You can order additional official UAGC transcripts at $10 per copy plus shipping. Order transcripts through your Student Portal, visit our transcript ordering site, or complete a Transcript Request form.
How do I prove I have earned my degree?
If you need to prove that you have earned your degree for an employer or other third party, you can either provide them with a copy of your official transcripts, order an official transcript and have it sent to a third party, or you can fill out an enrollment verification request form.
How do I request faculty to provide a recommendation for me?
Review the student request for recommendation form and send it directly to the individual from whom you are requesting a recommendation. Explain exactly what you need in your request, in addition to sending the form. Requests for recommendations are fulfilled at the professor’s or staff member’s discretion. Professors may choose to fulfill a request right away, may require a longer timeline to write letters, or may decline to fulfill requests. You may direct questions concerning this process to the Office of the Registrar.