From time to time, differences may arise between students and the University. These are usually due to a minor misunderstanding and may be easily resolved by the student and University personnel engaging in further conversations. The University of Arizona Global Campus encourages all parties to first pursue such discussions in an effort to work through these matters.
The Student Dispute Resolution Center's (SDRC) mission is to provide high-quality dispute resolution services to the University and the students it serves. The SDRC aims to assist in these situations by investigating your issue and assisting in finding a mutually satisfactory solution.
Filing a Complaint with the University
There are some important points to remember when bringing a complaint to the SDRC:
- Research any University policies regarding your specific concern. The University Academic Catalog has information regarding policies and procedures that will be very helpful in understanding the nature of the issue.
- Keep notes of your conversations. It is helpful to know names of individuals with whom you have worked, when you spoke to them, what you discussed, and any other steps you have taken to rectify the issue.
- Stay calm. Being ill-tempered may impede your ability to find a satisfactory solution to the matter.
- Be able to clearly express your desired outcome.
It is important to note that the SDRC does not handle the following issues unless they involve allegations of bias or discrimination:
- Grade appeals
- Transfer credit appeals
- Appeal of academic dismissal
- Appeal of Satisfactory Academic Progress (SAP)
- Appeal of Student Community Standards findings
- Challenge to course content
- Challenge regarding instructor performance
These matters are handled directly by the appropriate University department. Any requests regarding the topics mentioned above will be referred back to the appropriate University department for resolution. It is best to contact these departments directly with any of these concerns.
To submit a complaint, complete the items contained in the Student Dispute Resolution Form in its entirety. Missing information may delay the processing of your complaint.
The SDRC is open Monday through Friday from 9:30 am to 7:00 pm Central Time and is closed on University and national holidays. For more information about the University’s dispute process email [email protected].
Student Dispute Resolution Center Submission Form
Step 1 of the Dispute Resolution Procedure for Student Complaints encourages you to address your concerns first with the individual involved in the complaint (or the direct supervisor of that individual). If that does not provide satisfactory resolution or is impractical, please complete the form.
DO NOT USE THIS FORM FOR THE FOLLOWING: grade appeal, transfer credit appeal, appeal of academic dismissal, appeal of Student Community Standards findings, or to challenge course content or instructor performance.
The Center does not have the authority to review these decisions, subject to exceptions described in the University Academic Catalog. Please follow the appropriate procedure for appeal of these concerns as outlined in the Academic Catalog.
Student Grievance Resolution
Formal Student Grievances
Welcome to the Office of Student Grievance Resolution (SGR). The SGR team conducts thorough, impartial investigations of student concerns. During this process, the Student Dispute Resolution Specialist may interview the complainant and other witnesses named or related to the allegations stated in the grievance. Please see the University Academic Catalog for additional details about the formal grievance process.
For more information about the formal grievance process or the appeal of a formal grievance outcome, please contact the Center at [email protected].