Students will apply advanced critical thinking skills in this course designed to expose them to a broad range of essential organizational operations and extend students’ existing knowledge base on the workings of human services administration. In addition to exploration of volunteer recruitment, retention and management, marketing, crossdisciplinary regulations, development, and implementation of policy, change management, fund-raising, and diversity, equity, and inclusion.

This practical program review and evaluation course for the human services discipline will employ a hands-on approach ultimately culminating in a hypothetical program evaluation and service-level improvement by completing weekly process goals, to include analysis of a completed needs assessment survey. The course will provide students with all materials needed in order to evaluate the complex program presented and complete tasks to ultimately modify it by the end of the term.

This financial and grant management course critically examines and identifies various accounting and financial knowledge related to the establishment and monitoring of financial strategies, policies, and tools within a government or private human services organization or service. In addition, financial management roles and responsibilities, advanced grant writing principles and techniques, and ethical financial practices and accountability will be explored and developed.

This course will provide students with a comprehensive step-by-step approach to performance and quality management in human service organizations that provide   
services to underserved communities. Students will investigate the quality of service delivery, assess risks, and identify quality/outcome indicators associated with the efficacy of the programs provided by human service organizations. Additional focus will be placed on the areas of methodological, ethical, political, and organizational foundations that enable students to create a performance and management plan to improve service delivery that is supported by research evidence that stakeholders may use to enhance their programs’ effectiveness.

This course focuses on the role of training, coaching, and mentoring as they relate to strategic talent development utilizing an evidence-based approach. Students will learn to integrate and align a development strategy with the long term goals and needs of the organization. Connections will be made to tools and methods used for performance management, identification of high potential leaders, and succession planning. Topics include the role of talent management in increasing the effectiveness of the organization, alignment of talent management strategies with organizational vision and direction, talent management approaches, use of data in talent management, and current trends in talent development.

This advanced graduate seminar examines coaching as an essential component of leadership responsibilities. Students will explore models and approaches to supporting teams and team development, and will develop a thorough understanding of team challenges and factors leading to improved team performance. The role of leader as coach and personal leadership competencies will be analyzed in context of developing high performance teams.